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FAQ

Quarterly Wine Club Members: How can I log in to my account to use my Wine Club discount?


While we are making some exciting changes for our customers, current quarterly Wine Club members please use this link to log into your account and use your Wine Club discount.

You can shop as you normally would on the site and then sign into your account on the checkout page – this should auto populate your information and apply your 10% discount.

https://wineclub.freshvinewine.com



Can I swap one of my wines for Sauvignon Blanc?


We are unable to make substitutions for our quarterly Wine Club shipments, however we do offer a completely customizable monthly Subscribe & Save Wine Club




Q: Can I substitute varietals?


Yes! You can now customize which varietals you receive and how many bottles when you join our Subscribe and Save Monthly Wine Club.

https://wineclub.freshvinewine.com



Where do I enter my promo code?


You will be able to enter a promotional code on the checkout page which is the same page you will select your payment method.



Will Sauvignon Blanc be included in the next club shipment?


The Sauvignon Blanc will not be included in the next quarterly club shipment, but is available for purchase immediately and is also available as a choice in our new Subscribe and Save Monthly Wine Club.

https://wineclub.freshvinewine.com



How do I log into my account on the new website?


During the checkout process, you will be prompted to enter your email address and your date of birth. You will also be verified when you select your payment method. This creates an account for you with our new system. To review order details please refer to your order confirmation email. A new login feature will be arriving soon! Fresh Vine Customer Portal - How to Access and Update Information



I entered my address incorrectly, can you fix it?


Yes, send our customer support a message and we will get your address updated right away.



When will my first club shipment arrive?


We ship wine 4 times per year in accordance with the following schedule:

 

    The first week of February – Just in time for Valentines Day

    The last week of May – When our new vintages are ALL available

    The first week in September – In time for Labor Day

    The second week of December – To share during the Holiday season

 

We will notify you via email approximately one week before your shipment is schedule to leave the vineyard!




WHY DO YOU CHARGE ME MONTHLY BUT SHIP ONLY 4 TIMES PER YEAR?


We charge monthly to keep the billing amounts a bit more manageable for our members and ship quarterly to keep overall shipping expenses down for you as it’s remarkably expensive to ship Wine!




WHEN AM I BILLED EVERY MONTH?


We bill on or after the 20th of each month



DO I NEED TO SIGN FOR MY PACKAGE?


Yes!  You will need to provide proof that you are 21 or older to sign for your package.




WHAT MAKES A WINE GLUTEN-FREE?


Some wines use a process called fining, in which substances are added to the wine to help clarify it, potentially causing gluten contaminants to enter the bottle.

Fresh Vine Wines are made from California grapes, which are naturally gluten-free, and uses a fermentation process also does not include any gluten.




WHAT EXACTLY DOES “LOW CARB, LOW CAL, LOW SUGAR” MEAN?


Fresh Vine Wines have less calories, carbs, and sugar as compared to the leading US wine brands of similar quality and price.

 

Statement of Average Analysis (SAA) - Chardonnay

Serving Facts:

Serving Size | 5 FL OZ (148ML) | Servings Per Container 5

 

Amount Per Serving:

Sugar: 0.1g

Calories: 98

Carbohydrates: 2.8g

Fat: 0g

Protein: 0.06g



Statement of Average Analysis (SAA) – Pinot Noir

Serving Facts:

Serving Size | 5 FL OZ (148ML) | Servings Per Container 5

 

Amount Per Serving:

Sugar: 0.3g 

Calories: 101

Carbohydrates: 3.7g

Fat: 0g

Protein: 0.06g

 

Statement of Average Analysis (SAA) – Cabernet Sauvignon

Serving Facts:

Serving Size | 5 FL OZ (148ML) | Servings Per Container 5

 

Amount Per Serving:

Sugar: 0.4g

Calories: 103

Carbohydrates: 3.9g

Fat: 0g

Protein: 0.06g

 

Statement of Average Analysis (SAA) - Rosé Wine

Serving Facts:

Serving Size | 5 FL OZ (148ML) | Servings Per Container 5

 

Amount Per Serving:

Sugar: 0.1g

Calories: 98

Carbohydrates: 2.8g

Fat: 0g

Protein: 0.06g

 




DOES FRESH VINE WINE(S) HAVE SULFATES OR SULFIDES AS A PRESERVATIVE?


Our wines are low in sulfites with less than 35 parts per million.




DOES FRESH VINE WINE USE EGGS IN THE FINING PROCESS?


Laboratory tests reveal no trace of dairy, eggs, fish or animal products in the bottled wine.




ARE FRESH VINE WINES VEGAN FRIENDLY?


Yes.  Third party independent laboratory tests reveal no trace of dairy, eggs, fish or animal products in the bottled wine.




CAN I CANCEL MY MEMBERSHIP AT ANYTIME?


Yes!  Just send an email to us at info@freshvinewine.com and we will discontinue your membership.  We are unable to refund any previous months billings however.




WHAT STATES DO YOU SHIP TO?


We currently ship to all 50 states EXCEPT:

Alabama

Alaska

Arkansas

Delaware

Kentucky

Mississippi

Rhode Island

Utah




Does Fresh Vine Wine ship internationally?


We are unable to ship outside of the United States currently, but we are working on our international shipping capabilities. Please check back with us in the future!